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※This website only provides deliveries to countries/regions outside of Taiwan. For domestic deliveries, please download "Simba 小獅王辛巴" APP from the APP Store/Google Play Store.
GLOBAL DELIVERY TIME
Shipping Destination | Delivery Type | Delivery Time (days) | Shipping Fee |
Hong Kong | Economy Delivery | 3-7 | Starting From NTD 360 |
Hong Kong | EF Locker by SF Express | 3-7 | Starting From NTD 210 |
Macau | Economy Delivery | 3-7 | Starting From NTD 390 |
Macau | Economy Delivery | 3-7 | Starting From NTD 400 |
Singapore | Economy Delivery | 5-10 | Starting From NTD 700 |
Canada , United States | DHL Express Delivery | 2-5 | Starting From NTD 1400 |
Brunei , Japan , South Korea , Laos , Myanmar [Burma] , Philippines , Singapore , Thailand , Vietnam | DHL Express Delivery | 3-7 | Starting From NTD 1400 |
Australia , Bangladesh , Fiji , Micronesia , India , Sri Lanka , New Zealand , Papua New Guinea , Pakistan | DHL Express Delivery | 3-7 | Starting From NTD 1500 |
Andorra , Austria and 33 countries/ regions Andorra , Austria , Belgium , Bulgaria , Switzerland , Cyprus , Czech Republic , Germany , Denmark , Estonia , Spain , Finland , France , United Kingdom , Gibraltar , Greece , Hungary , Ireland , Italy , Liechtenstein , Lithuania , Luxembourg , Latvia , Monaco , Malta , Netherlands , Norway , Poland , Portugal , Romania , Sweden , Slovenia , Slovakia , San Marino , Vatican City | DHL Express Delivery | 7-14 | Starting From NTD 1600 |
United Arab Emirates , Albania , Armenia , Argentina , American Samoa , Bahrain , Bolivia , Brazil , Bhutan , Chile , Colombia , Ecuador , Egypt , French Guiana , Guyana , Israel , Jordan , Kuwait , Macedonia [FYROM] , Mexico , Nepal , Peru , Paraguay , Serbia , Saudi Arabia , Turkey , Uruguay , Venezuela | DHL Express Delivery | 2-5 | Starting From NTD 2400 |
NOTE
- The shipping fee shown on SIMBA BUY does NOT include import duties, taxes (including VAT) and other surcharges. International deliveries may result in additional fees, which you'll need to pay the express company directly. Check the Duty-free allowance for reference.
- If your order has both in-stock and pre-order items, the delivery day will be based on the last day of the pre-order. Both in-stock and pre-order items will be sent at the same time.
- Due to COVID-19, there may be possible delays to your order. Scheduled delivery dates and times depend on the delivery service. The table above is for reference only.
- From July 1st, 2021, all commercial goods imported into the EU will be subject to VAT and will require a formal customs declaration.
- DHL Remote Area Delivery: This surcharge (NTD $800) only applies when a shipment is delivered to a location that is distant or difficult to serve. This fee is an additional charge, it will not be combined with the shipping fee at checkout. We will contact you before delivery to arrange this payment. For more details, please refer to DHL’s announcement of remote area surcharges. Please confirm in advance whether there is such a fee before placing an order.
SHIPPING METHODS
All orders are shipped out of our warehouses in Taiwan to your country by air freight.
The delivery time will be calculated from the day of delivery (when delivery status changed to 'Shipped'), not from the day of your order being placed.
We offer two types of delivery:
A. Economy Delivery: Local express service (Door-to-Door)
B. Express Delivery: DHL (Door-to-Door)
If you’re ordering from Hong Kong, we can also deliver by using EF Locker by SF Express (not opened to Macau yet).
Size limits for EF Locker:
Locker | Size Limits |
Jumbo | 45 x 87 x 35 cm |
Large | 45 x 31 x 35 cm |
Medium | 45 x 20 x 35 cm |
Small | 45 x 9 x 35 cm |
NOTE
- Jumbo size lockers are only available in some service points. Check the terms of EC Locker for more details.
- If your package size is too big or there are no lockers available, SF Express will contact you to change to other delivery methods.
【HONG KONG ONLY - LIMITS FOR EF LOCKER】
The products listed below are too big for EF Locker, we will use 'Economy Delivery' instead.
Item Number | Item |
S5015 | Organic Cotton Baby Pillows |
S5017 | Organic Cotton Latex Baby Pillows |
S5018-S | Organic Cotton Healthy Sleep Latex Baby Pillows S |
S5018-M | Organic Cotton Healthy Sleep Latex Baby Pillows M |
S5018-L | Organic Cotton Healthy Sleep Latex Baby Pillows L |
S6015/S6016 | Dorothy PPSU MAKE A WISH Starter Kit |
S99221 | EDI Pure Water Ultra-Thick Baby Wet Wipes-90 sheets×3 pack |
S1450/S1451 | Shining Nylon Rotary Bottle Brush |
S1460/S1461 | Shining Sponge Rotary Bottle Brush/Shining Sponge Bottle Brush with replacement |
S1415 | Silicone Rotary Bottle Brush |
S1454/S1455 | Shining Scrub Sponge Rotary Bottle Brush |
S1458/S1459 | Shining Pig Bristles Rotary Bottle Brush |
WHEN WILL MY ORDER BE READY TO DELIVER?
- After the payment status turns to 'Paid', the order will be delivered within 24-48 hours (NOT including weekends and public holidays).
- If we do not accept your order, we'll contact you via email within 24-48 hours (NOT including weekends and public holidays).
- Estimated delivery dates may have delays due to public holidays, celebrations, flight delays, customs control and other unforeseeable circumstances. Even if you choose 'Express Delivery', we still cannot promise the delivery date. Please place orders earlier if you need the items urgently.
- Estimated delivery date may have a delay of 2-3 days. If you haven’t received your order within 30 days, please contact our Customer Service via 'Message'.
- We'll try our best to deliver your order with the same carton, but if our automatic shipping system cannot find a perfect size carton for your order, we may separate your order into two or more parcels. Orders with more than one parcel may not be dispatched at the same time. If you haven’t received your order within 30 days, please contact our Customer Service via 'Message'.
We’ll send you an email as soon as your order is on the way.
If you have any concerns, you can try the steps below before contacting us:
A. Log in'Account' and check your 'Delivery Details', then click the tracking link to check where your order is.
B. Check your emails, callings and messages, the express company may have contacted you to pick up your parcel or redelivery.
C. Your parcel may have been left somewhere safe, such as with families, a neighbor, or been taken to building security.
Taiwan Public Holidays in 2022
Holiday | Date |
New Year | Dec. 31(Fri)-Jan. 02(Sun) |
Lunar New Year | Jan. 29(Sat) - Feb. 06(Sun) |
228 Peace Memorial Day | Feb. 26(Sat) - Feb. 28(Mon) |
Children’s Day/Tomb Sweeping Day | Apr. -2(Sat) - Apr. -5(Tue) |
Dragon Boat Festival | Jun. 03(Fri) - Jun. 05(Sun) |
Mid-Autumn Festival | Sep. 09(Fri) - Sep. 11(Sun) |
National Day | Oct. 8(Sat) - Oct. 10(Mon) |
Sonison Baby Products Co. Ltd
No. 899, Sec. 1, Zhonghua Rd., Wuqi Dist., Taichung City 435056 , Taiwan (R.O.C.)
886-4-26390955/info@simba.com.tw
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