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Shipping

※This website only provides deliveries to countries/regions outside of Taiwan. For domestic deliveries, please download "Simba 小獅王辛巴" APP from the APP Store/Google Play Store.

 


GLOBAL DELIVERY TIME

Shipping Destination

Delivery Type

Delivery Time (days)

Shipping Fee

Hong Kong

Economy Delivery

3-7

Starting From

NTD 360

Hong Kong

EF Locker by SF Express

3-7

Starting From

NTD 210

Macau

Economy Delivery

3-7

Starting From

NTD 390

Macau

Economy Delivery

3-7

Starting From

NTD 400

Singapore

Economy Delivery

5-10

Starting From

NTD 700

Canada , United States

DHL Express Delivery

2-5

Starting From

NTD 1400

Brunei , Japan , South Korea , Laos , Myanmar [Burma] , Philippines , Singapore , Thailand , Vietnam

DHL Express Delivery

3-7

Starting From

NTD 1400

Australia , Bangladesh , Fiji , Micronesia , India , Sri Lanka , New Zealand , Papua New Guinea , Pakistan

DHL Express Delivery

3-7

Starting From

NTD 1500

Andorra , Austria and 33 countries/ regions 

Andorra , Austria , Belgium , Bulgaria , Switzerland , Cyprus , Czech Republic , Germany , Denmark , Estonia , Spain , Finland , France , United Kingdom , Gibraltar , Greece , Hungary , Ireland , Italy , Liechtenstein , Lithuania , Luxembourg , Latvia , Monaco , Malta , Netherlands , Norway , Poland , Portugal , Romania , Sweden , Slovenia , Slovakia , San Marino , Vatican City

DHL Express Delivery

7-14

Starting From

NTD 1600

United Arab Emirates , Albania , Armenia , Argentina , American Samoa , Bahrain , Bolivia , Brazil , Bhutan , Chile , Colombia , Ecuador , Egypt , French Guiana , Guyana , Israel , Jordan , Kuwait , Macedonia [FYROM] , Mexico , Nepal , Peru , Paraguay , Serbia , Saudi Arabia , Turkey , Uruguay , Venezuela

DHL Express Delivery

2-5

Starting From

NTD 2400

 

NOTE

- The shipping fee shown on SIMBA BUY does NOT include import duties, taxes (including VAT) and other surcharges. International deliveries may result in additional fees, which you'll need to pay the express company directly. Check the Duty-free allowance for reference.

- If your order has both in-stock and pre-order items, the delivery day will be based on the last day of the pre-order. Both in-stock and pre-order items will be sent at the same time.

- Due to COVID-19, there may be possible delays to your order. Scheduled delivery dates and times depend on the delivery service. The table above is for reference only.

- From July 1st, 2021, all commercial goods imported into the EU will be subject to VAT and will require a formal customs declaration. 

- DHL Remote Area Delivery: This surcharge (NTD $800) only applies when a shipment is delivered to a location that is distant or difficult to serve. This fee is an additional charge, it will not be combined with the shipping fee at checkout. We will contact you before delivery to arrange this payment. For more details, please refer to DHL’s announcement of remote area surcharges. Please confirm in advance whether there is such a fee before placing an order.


SHIPPING METHODS

All orders are shipped out of our warehouses in Taiwan to your country by air freight.

The delivery time will be calculated from the day of delivery (when delivery status changed to 'Shipped'), not from the day of your order being placed.

We offer two types of delivery:

A. Economy Delivery: Local express service (Door-to-Door)

B. Express Delivery: DHL (Door-to-Door)

 

If you’re ordering from Hong Kong, we can also deliver by using EF Locker by SF Express (not opened to Macau yet). 

Size limits for EF Locker:

Locker

Size Limits

Jumbo

45 x 87 x 35 cm

Large

45 x 31 x 35 cm

Medium

45 x 20 x 35 cm

Small

45 x 9 x 35 cm

 

NOTE

- Jumbo size lockers are only available in some service points. Check the terms of EC Locker for more details.

- If your package size is too big or there are no lockers available, SF Express will contact you to change to other delivery methods.


【HONG KONG ONLY - LIMITS FOR EF LOCKER】

The products listed below are too big for EF Locker, we will use 'Economy Delivery' instead.

Item Number

Item

S5015

Organic Cotton Baby Pillows

S5017

Organic Cotton Latex Baby Pillows

S5018-S

Organic Cotton Healthy Sleep Latex Baby Pillows S

S5018-M

Organic Cotton Healthy Sleep Latex Baby Pillows M

S5018-L

Organic Cotton Healthy Sleep Latex Baby Pillows L

S6015/S6016

Dorothy PPSU MAKE A WISH Starter Kit

S99221

EDI Pure Water Ultra-Thick Baby Wet Wipes-90 sheets×3 pack

S1450/S1451

Shining Nylon Rotary Bottle Brush

S1460/S1461

Shining Sponge Rotary Bottle Brush/Shining Sponge Bottle Brush with replacement

S1415

Silicone Rotary Bottle Brush

S1454/S1455

Shining Scrub Sponge Rotary Bottle Brush

S1458/S1459

Shining Pig Bristles Rotary Bottle Brush

 

WHEN WILL MY ORDER BE READY TO DELIVER?

- After the payment status turns to 'Paid', the order will be delivered within 24-48 hours (NOT including weekends and public holidays).

- If we do not accept your order, we'll contact you via email within 24-48 hours (NOT including weekends and public holidays).

- Estimated delivery dates may have delays due to public holidays, celebrations, flight delays, customs control and other unforeseeable circumstances. Even if you choose 'Express Delivery', we still cannot promise the delivery date. Please place orders earlier if you need the items urgently.

- Estimated delivery date may have a delay of 2-3 days. If you haven’t received your order within 30 days, please contact our Customer Service via 'Message'.

- We'll try our best to deliver your order with the same carton, but if our automatic shipping system cannot find a perfect size carton for your order, we may separate your order into two or more parcels. Orders with more than one parcel may not be dispatched at the same time. If you haven’t received your order within 30 days, please contact our Customer Service via 'Message'.

 

We’ll send you an email as soon as your order is on the way.

If you have any concerns, you can try the steps below before contacting us:

A. Log in'Account' and check your 'Delivery Details', then click the tracking link to check where your order is.

B. Check your emails, callings and messages, the express company may have contacted you to pick up your parcel or redelivery.

C. Your parcel may have been left somewhere safe, such as with families, a neighbor, or been taken to building security.

 

Taiwan Public Holidays in 2022

Holiday

Date

New Year

Dec. 31(Fri)-Jan. 02(Sun)

Lunar New Year

Jan. 29(Sat) - Feb. 06(Sun)

228 Peace Memorial Day

Feb. 26(Sat) - Feb. 28(Mon)

Children’s Day/Tomb Sweeping Day

Apr. -2(Sat) - Apr. -5(Tue)

Dragon Boat Festival

Jun. 03(Fri) - Jun. 05(Sun)

Mid-Autumn Festival

Sep. 09(Fri) - Sep. 11(Sun)

National Day

Oct. 8(Sat) - Oct. 10(Mon)